We are committed to 100% satisfaction including the quality of the products and the presentation and the delivery of the basket. If you or your gift recipient are not completely satisfied with the gift collection or if it was damaged in transit we will replace it. Under unusual circumstances, a partial refund or credit may be an option. Notification via phone or email of problems must occur within three (3) days after delivery. You can call us at 509-493-3614 or email us at firstname.lastname@example.org with all Customer Service inquiries and concerns.
We reserve the right to substitute brands or items of equal or greater value should a gift basket product be discontinued or become unavailable. Every attempt will be made to duplicate the gift package presentation as it appears in the photo on this site but due to suppliers’ inventory changes we reserve the right to substitute a different basket, bow and/or ribbon. Each gift collection will include a list of included products; we will not be held responsible for products that are added by the purchaser.
ORDERING & PAYMENT
Shipped Items: You can place an order for one of our featured designs or products using our online store. The order will be processed and shipped within 48 hours.
Local Delivery Option: If you would like the gift basket to be hand-delivered in the Columbia Gorge region, you may choose to call in your order at 509-493-3614. Our online store can process local orders for delivery by selecting the one of the delivery options and providing the DELIVERY ADDRESS in the Shipping Address area.
If you are interested in a custom design or would like to alter one of the featured designs, simply call me at 509-493-3614 Monday through Friday or email me: email@example.com.
Prepayment is required on all orders. We accept Visa & Mastercard and Paypal. Business orders can be invoiced.
We have selected Paypal as our credit card processor. You will be directed to their site to provide payment information. They offer a secure and compliant system; our site does not accept or store credit card information which further protects your payment information.
We offer free delivery to addresses in the White Salmon and Hood River city limits. There will be a nominal fee for delivery to The Dalles, Stevenson, Goldendale, Trout Lake, and Mt. Hood communities. Occasionally, delivery can be arranged, for a fee, to the Portland/Vancouver metro area. Deliveries are completed Monday-Friday. We do not offer delivery on Saturdays or Sundays unless prior arrangements have been made.
Delivery will be made to the address provided; incorrect address information will not be honored as a reason for replacement or refund.
If a gift is to be delivered to a large organization such as a hospital, college, hotel, workplace or any similar locations, where delivery is attempted to the street address provided by the sender, on the date specified, but must be left at a reception or security area there is no guarantee that the package will be delivered to the intended recipient or company. We assume no liability for product that is lost within the delivery building, fails to be delivered by the employees or arrives after the recipient has vacated the premises. We do not offer any guarantee under these circumstances.
Same day delivery may be an option (dependent upon season and availability) and will incur an additional fee.
We ship gift basket collections using the following options: FedEx Ground (Home Delivery) and UPS Ground. These shippers do not carry a guaranteed delivery date for this level but estimated arrival can be provided. Express and Next Day are available if requested.
Orders are generally processed within 24-48 hours. During heavy seasonal times (holidays) this policy is subject to change and will be updated on this website. Custom designed baskets with specially sourced products will generally take several weeks before delivery or shipping.
At this time, we are unable to ship to the following destinations:
P.O. Box (a physical address is required)
APO / FPO (military addresses)
Alaska & Hawaii
To ensure a timely and accurate arrival of your gift basket, accurately provide the following information:
Recipient’s first and last name
Company name and address (if applicable)
Street name and number
Floor- Suite – or Apartment number
Accurate zip code
Recipient’s telephone number
GREEN PACKAGING PRACTICES
We are committed to reusing and recycling our packaging materials used in shipping. This includes peanuts, air pillows, and paper that was used in shipped items to us.
The cellophane used to wrap the gift baskets is made from biodegradable ingredients and can be composted.
CUSTOM DESIGN SERVICES
We offer a variety of “Decidedly Different” gift basket designs but welcome and thoroughly enjoy designing custom gift collections. We will source out specific product requests, honor desired colors, baskets, rolled basket creations and design a gift collection that is unique to the recipient’s interests.
Planning a corporate retreat or company party? We can design individual or shared baskets that can be enjoyed by individuals or small groups.
Are you a small retail business that would like to offer your own gift baskets featuring your products? We will design and assemble the basket; you provide the products. A great way to promote your products and/or reward your best customers.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the The Withered Herb website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name – Address – Email address – Phone number – Credit/Debit Card Information (etc.)
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by the provided online tools to do so. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 509-493-3614 or send us an email using the form below:
Our physical address:
The Withered Herb 140 Sleepy Hollow Road White Salmon WA 98672